Is the 2-year Compliance Plan suitable for me?
As a rental provider (landlord), you are legally responsible for making sure the mandatory safety checks are completed at your property. To assist owners in meeting their obligations under the Residential Tenancy Act (Vic), the Safety Compliance Plan provides peace of mind and great value.
Importantly, the Compliance Plan not only covers the periodic smoke alarm, gas and electrical checks, but has a wide range of inclusions. This includes free callouts and parts for issues with checked items. This can save you hundreds or thousands of dollars in expensive costs.
Your renters have rights around urgent repairs—so know that we’re there when you need us, and that you won’t be hit with expensive call out fees that other providers charge.
How does the 2-year compliance cost work?
Our plan lets you divide the compliance costs into two equal payments over two years. We do this as landlords find it simpler if the cost is consistent year on year, even if services are due at different times. You’ll make the first payment just before the next safety check, with the second payment due a year later.
What’s included and excluded in the Compliance Plans?
Some companies do once-off safety checks with no additional benefits, which can leave you out of pocket with additional callouts and parts.
Our plan provides extended and ongoing protection. Inclusions include any faults on checked items, such as pilot light relights and beeping smoke alarms—and replacement parts on checked items such as standard light switches, power points, safety switches and thermocouples.
See full inclusion and exclusions list for more details at compello.com.au/compliance-plans
Will my Compliance Plan renew automatically?
Yes, all Compliance Plans renew automatically every two years.
If I cancel the plan early, do I have to pay the the second annual installment?
Yes, if you terminate your plan before making the second payment, you’ll need to pay any remaining balance in line with our Cancellation Policy.
How do I pay for the Compliance Plan?
We aim to perform safety checks regularly to keep your property compliant within the Residential Tenancies Act regulations. This includes annual smoke alarm checks, with electrical and gas safety checks every two years. For first-time checks, we’ll schedule them as soon as possible.
Is this Emergency & Home Service Cover suitable for me?
This plan, complete with preventive maintenance, takes care of unexpected repairs, while the Emergency coverage gives you reassurance during those unforeseen Emergency situations.
How does the Annual Emergency Coverage work?
Year-round emergency and home servicing offer 24/7 assistance for rental properties at a single annual rate, covering all emergency visits without hidden fees. The service includes expert repairs for urgent plumbing, gas, electrical, locksmith, heating and cooling issues. With a network of professionals ensuring quick responses, this straightforward plan provides peace of mind and reliable support for property safety.
When does the coverage begin?
Your Emergency Coverage will commence from the day you sign up with IPA. We will then arrange a time to come and conduct the Home Service on your rental property.
What’s included in the 24/7 Emergency & Home Servicing Coverage?
Imagine a home service cover that’s there for you 24/7, every day of the year. That’s our Annual Emergency & Home Service Cover. It comes at a fixed cost per year, meaning you can say goodbye to surprise charges. Got a plumbing issue like a burst pipe or a blocked drain? We’ve got you covered. Experiencing an electrical problem, such as a power outage or a faulty switchboard? We’re on it. Need a locksmith for a lost key or a broken lock? No problem. And let’s not forget about heating and cooling issues during those extreme weather months, or those annoying smoke alarm issues. We tackle those, too.
How do I pay for the 24/7 Emergency & Home Servicing Plan?
The annual Plan cost will be paid for by your property manager and will be deducted from your rent.
What qualifies as an emergency repair?
An emergency repair is any issue that affects tenant safety, security, or essential services like power, water, or gas.
How quickly will a technician arrive?
Our emergency response team is available 24/7, and we aim to dispatch a qualified technician within a few hours, depending on urgency.